Privacy Policy

1. Company Details and Scope

This Privacy Policy explains how ADVENT INSURANCE AGENCY PTE LTD collects, uses, discloses, stores, and protects personal data when you visit adventagencypte.com, contact us, submit an enquiry, request a consultation, or provide documents for an insurance or financial planning discussion.

Our company details are: ADVENT INSURANCE AGENCY PTE LTD, UEN 198100478R, 50 Gambas Crescent, 10-48 Proxima@Gambas, Singapore 757022. You may contact us by email at support@adventagencypte.com or by phone at +65 82712400.

This policy is written for website visitors and clients in Singapore. It should be read together with any separate forms, declarations, insurer notices, proposal documents, or product-specific privacy statements provided during an advisory, quotation, policy, or claims process.

2. Personal Data We May Collect

The type of personal data we collect depends on how you interact with us and what you ask us to help with. We aim to collect only what is reasonably relevant to your enquiry, consultation, policy review, claim preparation, or service request.

• Identity and contact details, such as your name, email address, phone number, residential or business address, and preferred contact method.
• Enquiry details, such as the type of insurance or planning matter you are asking about, your message, appointment preferences, and communication history with us.
• Policy and underwriting information that you choose to provide, such as existing policy schedules, renewal notices, premiums, insured values, dependants, business activities, claims history, and risk details.
• Claim-related documents, such as incident descriptions, photographs, medical or repair documents, correspondence with insurers, invoices, and supporting statements where relevant.
• Technical website data, such as cookie consent status, browser type, device information, approximate usage patterns, and form submission metadata needed for website security and reliability.

3. How We Collect Personal Data

We may collect data directly from you when you complete a website form, email us, call us, meet us, send policy documents, or ask us to coordinate with an insurer. We may also receive information from insurers, professional advisers, claim handlers, service providers, or authorised representatives where it is necessary to respond to your request.

If you provide personal data about another person, such as a family member, employee, director, beneficiary, claimant, or authorised representative, you should ensure that you have the right to share that information with us and that the individual understands why it is being provided.

4. Purposes for Using Personal Data

We use personal data to operate our insurance agency services, respond to enquiries, and keep accurate records of the advice or support requested. This may include the following purposes:

• Responding to enquiries and arranging consultations, call-backs, meetings, or follow-up messages.
• Understanding your personal, family, business, asset, liability, or claims context before discussing suitable insurance options.
• Preparing comparisons, renewal discussions, policy reviews, claims checklists, administrative updates, and service notes.
• Coordinating with insurers or relevant service providers for quotations, underwriting questions, renewals, endorsements, claims, or policy servicing.
• Meeting legal, regulatory, compliance, audit, accounting, dispute-handling, and record-keeping obligations.
• Maintaining website security, troubleshooting technical issues, measuring basic site performance, and remembering your cookie preference.

5. Disclosure and Sharing

We do not sell your personal data. Where reasonably necessary, we may share relevant information with insurers, reinsurers, claims administrators, loss adjusters, medical or repair providers, professional advisers, technology vendors, regulators, public agencies, or other parties involved in handling your enquiry, policy, claim, or service request.

Where a service provider supports our website, records, communication systems, or administrative workflow, we expect that provider to use the information only for the agreed service and to apply appropriate confidentiality and security measures.

6. Cross-Border Transfers

Some technology, email, hosting, support, or insurer-related systems may involve processing or storage outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure that the data continues to receive a standard of protection appropriate to the nature of the information and the services involved.

7. Accuracy of Information

Insurance advice, quotations, underwriting, renewals, and claims support depend on accurate and complete information. Please keep us informed if your contact details, risk profile, family circumstances, business activities, declared values, or claim facts change. Incomplete or inaccurate information may affect the quality of the guidance provided and may also affect insurer decisions.

8. Protection and Retention

We take reasonable administrative, technical, and organisational steps to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These steps may include access controls, limited internal sharing, careful document handling, secure communication practices, and periodic review of stored information.

We retain personal data for as long as it is needed for the purposes described in this policy, including servicing, legal, regulatory, accounting, audit, claims, dispute-resolution, and operational needs. When information is no longer reasonably required, we will take steps to delete, anonymise, or securely archive it where appropriate.

9. Marketing and Service Communications

We may contact you about your enquiry, appointment, policy review, renewal, claim, or administrative matter. Where we send service updates or relevant follow-up information, we try to keep communications practical and proportionate. You may ask us to stop sending non-essential marketing messages, though we may still send messages that are necessary for an active service, policy, claim, or compliance matter.

10. Cookies and Website Data

This website may use essential cookies and browser localStorage to remember your cookie preference and support basic site functionality. More information is available in our Cookie Policy. You can manage cookies through the website notice or your browser settings.

11. Access, Correction, and Withdrawal

You may contact us to request access to personal data we hold about you, ask us to correct inaccurate information, or withdraw consent for certain uses of your data. We may need to verify your identity, clarify the scope of the request, and consider whether any legal, regulatory, contractual, or operational reason requires us to retain or continue using certain information.

Withdrawing consent may affect our ability to respond to an enquiry, continue a policy review, support a claim, or maintain a service relationship. Where this applies, we will explain the likely practical effect before completing the withdrawal request where reasonably possible.

12. Third-Party Websites

Our website may link to insurer portals, official registries, verification pages, maps, or other third-party websites. Their privacy practices are controlled by those third parties, not by ADVENT INSURANCE AGENCY PTE LTD. You should review their privacy notices before providing information to them.

13. Updates to This Policy

We may update this Privacy Policy when our website, services, operational practices, or legal requirements change. The revised version will be posted on this page with an updated date. Continued use of the website after an update means the revised policy applies to future interactions.

14. Contact

For privacy questions, access or correction requests, or concerns about how personal data is handled, contact ADVENT INSURANCE AGENCY PTE LTD at support@adventagencypte.com, call +65 82712400, or write to 50 Gambas Crescent, 10-48 Proxima@Gambas, Singapore 757022.